BBP warrants to the original purchaser that our products are free from defect in materials and workmanship for the lifetime of the product. If, after inspection, we find that the product is defective in materials or workmanship, we will repair or replace it without charge. This warranty does not cover accidental damage, misuse, abuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss.
If the product is found to be defective, BBP's only obligation and the purchaser's sole and exclusive remedy are the repair or replacement of the bumbakpaks product. bumbakpaks shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
All returns must be sent to BBP at the purchaser's expense. Except for the express warranty stated above, BBP makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose. This warranty does not apply to promotional items such as our gym bags.
Do not machine wash, dry clean, or machine dry as otherwise it will void the warranty.
Process for Warranty Returns
1. ALL WARRANTY RETURNS MUST FIRST RECEIVE A RETURN AUTHORIZATION
Email us at warranty@bbpbags.com providing us the following information:
a. Name and contact information
b. Date and location purchased
c. Description of the problem
d. Order number if purchased at bumbakpaks.com
2. Once you receive a return authorization from us, ship us the bag AND the Original Proof of Purchase to the following address:
BBP Industries, LLC
Attn: Warranty Department
244 5th Ave., Suite L241
New York, NY 10001
3. Within 7-10 business days of receipt, we will process the warranty return and contact you regarding what we can do.
BBP Lifetime Warranty
We're proud of our bags and we stand behind them.
