Shipping and Handling
We try our best to ship your BBP Bag as quickly as possible through our fulfillment center. See below if you have any questions or write us at customerservice@bbpbags.com
How much is shipping and handling?
Depends on where you live. Just add items to your cart and you'll see estimated shipping and handling charges. During checkout, we'll use your address to calculate the exact charges.
When will my order ship?
All order information is transmitted to our warehouse at 12PM EST every day. Our warehouse typically then fills most orders that day (M-F) or the following business day.
Will I get a tracking email?
Yes, every evening at around 11pm EST, our systems send out tracking emails to all customers who's orders were shipped.
What if I want to change my order after it's been placed?
Because orders usually ship within 1 business day, contact customer service ASAP if you need to adjust your order. Email customerservice@bbpbags.com with your order number, full name, and the changes you would like. Please make sure that "CHANGE ORDER" is in the subject line.
If the order was already shipped, then unfortunately you'll have to return it to us after you receive it and our returns policy would apply. We know it's a bummer, but we automated our order fulfillment so you get your bags ASAP.
When will I get my bag delivered?
Depends on what shipping priority you choose. Ground is usually 3-5 business days. Overnight is overnight.
What methods of payment do you accept?
We accept Paypal, Visa, MasterCard, American Express, and Discover. Sorry, but no personal checks, cash, money order, or COD.
Do you ship to Canada
No, but we have some resellers now there now. See our reseller's page.
Do you ship internationally?
Apologies, we currently do not ship internationally.
How do I track my order?
You'll receive a tracking number when your order is actually shipped. You can go to fedex.com and count down the hours until you get your bumbakpak.
Where is the warehouse and why is it there?
Our state of the art order fulfillment center is located in Texas. We chose Texas because it's centrally located to get orders out quickly to the entire country. Fair is fair. We didn't want to be so exclusive that only New Yorkers get their orders quickly. Even with ground shipping, you'll get your order within a few days shipping wherever you are.
